Zambia’s Biometric ID Project: Balancing Service Delivery with Privacy Concerns

Zambia’s biometric ID initiative faces challenges like low internet access and reliance on physical records, leading to inefficiencies in public service. The Integrated National Registration Information System (INRIS) aims to modernize this process by enhancing identity verification for citizens. However, substantial concerns regarding privacy protections and foreign involvement in data management remain critical issues that need addressing to safeguard citizen rights.

The implementation of a biometric-enabled National ID in Zambia has faced significant obstacles, mainly due to the country’s over-reliance on physical records and a low internet connectivity rate, which limits effective citizen profiling and public service access. Initial attempts to develop digital records began in 2008, but financial constraints delayed progress. In recent statements, government officials have acknowledged failures in the manual registration system, citing issues like identity fraud and inefficiency. As of March 2022, substantial steps have been taken toward implementing the Integrated National Registration Information System (INRIS), which aims to assign unique identification numbers at birth, thereby addressing concerns related to the existing paper-based system. The government also asserts that transitioning to digital identification will enhance governance and streamline various administrative processes, thus reducing wastage in public service spending. Despite the perceived advantages, there are substantial privacy concerns surrounding the biometric data collection process. Critics argue that the enabling legislation lacks adequate privacy protections, particularly regarding the engagement of foreign firms to handle sensitive citizen data. The risk of oversight and potential misuse of this data could lead to increased surveillance of the populace, overshadowing possible benefits. Furthermore, challenges such as inconsistent internet access across Zambia threaten the successful implementation and utilization of the new system. Citizens in remote areas may face difficulties in accessing digital services, which could exacerbate existing disparities. Therefore, necessary improvements in connectivity coupled with comprehensive public education on data protection are essential to ensure a citizen-centric approach to privacy and enhanced service delivery going forward.

The rollout of biometric ID is a critical step towards modernizing Zambia’s civil registration system. However, many citizens are wary of potential misuse, including surveillance and privacy violations. The current system relies heavily on outdated paper records, which has hindered effective service delivery for an expanding population. Furthermore, concerns have arisen regarding the government’s engagement with foreign companies to manage national biometric data, which poses risks to national security and citizen privacy. The backdrop of these developments includes Zambia’s low internet penetration, underlining the necessity for a robust digital infrastructure to support such initiatives.

Given the complexities surrounding the biometric ID rollout in Zambia, balancing technological advancement with robust privacy protections is paramount. While digitization could enhance public service delivery and governance, the government must prioritize citizen privacy and ensure adequate measures are in place before fully implementing these systems. To build trust, it is vital to engage the public transparently and establish local capacities for managing such sensitive data.

Original Source: www.apc.org

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