AOT Enhances Passenger Experience with New Biometric System Across Major Airports

Airports of Thailand (AOT) is launching a cutting-edge biometric system utilizing facial recognition technology at six major airports. Effective from November 1, 2024, for domestic travelers, and December 1 for international travelers, the system aims to streamline check-ins, security, and boarding processes, enhancing the overall travel experience.

Airports of Thailand (AOT) is implementing a sophisticated biometric identification system at six of its major airports, including Suvarnabhumi and Don Mueang. This advancement harnesses facial recognition technology to significantly improve the passenger travel experience by enhancing speed and convenience throughout the airport process. The system is designed to benefit domestic travelers starting November 1, 2024, and will expand to include international travelers by December 1, 2024. Passengers will have two registration methods available for using the biometric system during check-in: 1. Counter Check-In: Travelers can request assistance from airline staff to enroll their facial data using the CUTE boarding pass reader, which securely collects their facial recognition and travel document information as a digital Token. 2. Self-Check-In Kiosks (CUSS): After checking in via kiosk, travelers can select their airline, opt for “Enrollment,” scan the boarding pass, insert their passport or ID, and conclude with a facial scan. The system then safely retains this data as a Token. Upon successful registration, passengers provide consent for using their biometric data throughout their journey, thus eliminating the repetition of presenting a passport or boarding pass during baggage drop, security checks, and boarding processes. This biometric technology seamlessly integrates with AOT’s passenger processing systems, such as CUTE (Common Use Terminal Equipment), CUSS (Common Use Self Service), CUBD (Common Use Baggage Drop), PVS (Passenger Validation System), and SBG (Self-Boarding Gate), ensuring a comprehensive and fluid travel experience at major airports including Chiang Mai, Mae Fah Luang-Chiang Rai, Phuket, and Hat Yai.

The introduction of biometric technology in travel is a transformative step aimed at enhancing efficiency and passenger satisfaction. Facial recognition systems have gained popularity for their ability to streamline various processes, reducing waiting times and increasing security measures at airports. With AOT’s initiative, passengers can expect a travel experience that minimizes traditional bottlenecks typically encountered during check-in, security, and boarding phases. The implementation spans multiple vital airports in Thailand, underscoring the country’s commitment to adopting innovative technologies that cater to modern travel needs.

The Airports of Thailand’s rollout of a biometric identification system represents a significant advancement in facilitating smoother and more secure travel experiences across six major airports. By introducing options for both counter and self-check-in, passengers can enjoy a quicker process that eliminates unnecessary documentation checks. With the integration of this technology into existing airport systems, AOT aims to enhance overall passenger flow, making travel in Thailand more efficient and pleasant.

Original Source: www.pattayamail.com

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