Summary
ICICI Bank has introduced India’s first 24×7 robotic locker facility in New Delhi, enabling secure, automated access without human assistance. Customers can use biometric identification and a debit card to access their lockers, which are retrieved by a robotic arm. The facility, launched by CEO Chanda Kochhar, aligns with the Make in India initiative, utilizing predominantly domestically manufactured components. While costs are higher than traditional lockers, unique lounge experiences inside the vault aim to enhance customer appeal.
ICICI Bank has launched India’s inaugural automated locker service in New Delhi, utilizing advanced robotic technology for 24×7 access without human intervention, contrasting classical human-operated vaults. Customers can access the lockers by biometrically identifying themselves with a debit card and a personal identification number (PIN). Upon unlocking the facility, users will input their credentials at a kiosk, prompting a robotic arm to retrieve their designated locker and present it. During the facility launch at the Defence Colony wealth management branch, ICICI Bank’s CEO Chanda Kochhar emphasized the growing demand for convenience and safety in banking, stating, “Customers are looking for convenience and safety, and are ready to accept technological solutions. I am sure that customers will like this facility. For me, it was the first time I used the facility today and the experience was great.”
The introduction of India’s first automated locker marks a significant step in financial innovation, reflecting a shift towards technology-driven solutions in banking. Robotic lockers enhance security and efficiency by eliminating reliance on human processing and reducing wait times for customers. Additionally, these lockers are manufactured primarily in India, aligning with the Make in India initiative, which aims to bolster local manufacturing and technological development. The automated system presents a modern approach to secure storage of valuables while improving customer experience with its user-friendly interface and advanced retrieval methods.
ICICI Bank’s launch of the robotic locker facility represents a milestone in the Indian banking sector, utilizing advanced technology to enhance customer convenience and security. The incorporation of local manufacturing supports national initiatives, and the potential for future expansions signifies the bank’s commitment to innovative solutions. Despite the higher costs compared to traditional lockers, the unique features and technological advancements are expected to attract a customer base keen on convenience and modern banking practices.
Original Source: www.livemint.com
